POPI is here, but no need to fear

Did you know that hairstylists must comply with the new POPI Act?

Most of the provisions of the Protection of Personal Information Act 4 of 2014 (“The POPI Act”), came into effect on 1 July 2021.  What does it mean for you as hairstylist?

The POPI Act defines a “private body” as any natural person or partnership who carries on any trade, business or profession, or any juristic person (i.e., Company or CC).  So therefore, even if you are a one-man-band, you must comply with the provisions of the POPI Act.

So, what is the POPI Act about?  The aim of the Act is to protect a person’s privacy and force private and public bodies to do the utmost to ensure that any personal information that they hold is protected against theft, loss or misuse.

So, it really is a good thing.

Let us quickly see what kind of information that is typically collected by hairstylists or recorded on their client cards, falls under the POPI Act, e.g.:

  • Name & surname
  • Contact number(s)
  • Address
  • E-mail address
  • ID number, date of birth and/or age
  • Physical condition (i.e., allergies, medical history)

If you have staff working for you, you would also hold additional information such as:

  • Trade union membership
  • Education and training history
  • Employment history

All this information must meet the 8 conditions of lawful processing, as described by the POPI Act:

  1.  Accountability:  Someone in the private/public body must take responsibility for and can be held accountable for the safekeeping and protection of personal information in its possession.  This person must be registered on the Information Officer registration portal:  https://www.justice.gov.za/inforeg/portal.html
  2. Processing limitation:  You must hold only the minimum amount of information that you need to perform your service or supply your products, i.e., if it is not necessary that record your client’s ID number, then don’t.
  3. Purpose specification:  You must tell your client why you are collecting the information, and you may only use it for that purpose.  If you no longer need it, it must be destroyed.
  4. Further processing limitation:  You can’t do anything else with that information than what it was originally collected for, which getting prior consent for the person.  You may also not share any information with third parties unless you acquire consent or are legally obligated to.
  5. Information quality:  You must ensure that all information that you have is correct and up to date.  Any incorrect and outdated information must be destroyed.
  6. Openness:  You must always confer with your client in what information you collect and why.  They must have access thereto to ensure that it is accurate and complete.
  7. Security safeguards:  You must do everything in your power to keep the information safe, I.e., manual client cards should be locked away in a safe place, electronic systems must be password protected and regularly backed up, etc.  If there is any breach of your security, you must inform the client and Regulator asap.
  8. Data subject participation:  Your clients may request you to change or deleted records at any time and you must comply as far as possible.

So, the crux of the matter is:

  • You must obtain consent from your clients to hold certain personal information and
  • You must do everything in your power to keep that information safe and secure.

If you need any assistance with regards to the implementation of the POPI Act at your salon, please do not hesitate to contact us.  We can send you FREE examples of:

  • POPI Checklist
  • POPI Manual
  • POPI Assessment
  • Privacy policy

For assistance please Email marketing@nebeau.co.za or WhatsApp +27 18 468 1001.

Re-opening your hair salon: Tips and recommendations

In a few weeks you will hopefully be able to re-open your salon.  So it is prudent to plan in advance how to keep your staff and your customers safe, and how to manage the expectations and fears of your clients.

Communication

  • Keep ALL your clients updated on when you expect to re-open, as well as on the procedures that you will put in place to keep them safe.
  • Communicate your adjusted working hours to clients in advance.  If you have more than one stylist, consider rotating and scheduling their hours to limit the amount of stylists in the salon at any given time.
  • Advise your clients that pre-booking is essential and that no walk-ins will be accommodated, because of the limited amount of people allowed in the salon at any given time.
  • Advise clients that they must attend their booking alone, without their children or any friends, unless the client needs special assistance (which must be communicated to and agreed with you beforehand).
  • Start taking appointments as soon as the open date for salons have been announced.
  • Give preferential bookings to clients that bought vouchers during lockdown.

Organizational preparations

  • Ensure that your salon is clean and sanitised before re-opening.
  • Re-organise your salon if necessary, ensuring at least 1.5 – 2 meters between workstations, basins, etc. 
  • Pre-buy your disposables (gowns, towels, etc.), gloves, sanitizers and stock.
  • Prepare upfront how you will communicate your hygiene protocols to clients, e.g. will you put up posters to inform them of general preventative measures, will you require signs to sanitising stations, etc.
  • Prepare a Dreaded disease policy and work plan in terms of the regulations
  • Prepare and pre-print sufficient customer register and health review screening test sheets and have them ready for customers to complete when entering.
  • Ensure that all your staff receives the necessary PPE to ensure that they can perform their duties in safety.
  • Ensure that all your staff are properly trained on all the health and safety protocols prior to opening of your salon.

Hygiene

  • Include a section on sanitising practices to be used in your Dreaded disease policy.
  • Ensure that sufficient fresh air are available.
  • Sanitise all work areas and tools every morning and between all services.  This includes work surfaces, basins, brushes, combs, aprons, capes, etc.
  • Consider using disposable capes and towels.  If not, a single use policy should be applied and sufficient capes and towels must be available to ensure proper washing and heat drying after each use.
  • Offer a disposable bag, locker (if available) or container to customers in which to store personal items (incl. handbags, jewellery, coats, etc.)
  • Cleaning and sanitising of share spaces e.g. toilets must be done daily.
  • Wash every client’s hair before any service. No dry services and cutting should be allowed.
  • Hand sanitizer should be available at each workstation, as well as at critical areas, e.g. entrance, pay point, retail stand, etc.
  • Clean and disinfect all surfaces after every service, including mirrors, card machines, etc.
  • Avoid the receipt of cash payments as far as possible.

Social distancing

  • Customers must wear masks as far as possible.
  • Safety devices should be used at all times.
  • Minimum distances between clients should be maintained at all times.
  • Enforce booking times and do not allow customers to enter the premises outside of their allocated appointment time.
  • Remove all newspapers, magazines, etc.
  • Try to communicate with your client through the mirror most times, and not face-to-face.

Should your require any assistance with the preparation of a work plan, health screening review or other document referred to here, please send an email to marketing@nebeau.co.za.

This document is intended as a mere guide for the management of COVID-19 in your hair salon and do not in any way replace protocols and regulations issued by government and do not guarantee health and non-transmission in the workplace.

Source:  Pettenon Cosmetics

Can I apply for a permit to perform hairdressing services?

There seems to be a lot of confusion about the issuing of permits to provide essential goods and services.  But in short:

  • “Haircare” is defined as an essential good.
  • But hairdressing services are NOT an essential service.
  • To sell haircare you must have a permit.
  • Permits are not only for companies or closed corporations.  Sole proprietors can obtain permits as well.
  • You cannot obtain a permit for the provision of hairdressing services, only for the retail of haircare.

Herewith the details in support of our summary:

First of all, we need to know what “essential goods and services” are.  The list of essential goods and services are defined in the Disaster Management Act and the Regulations thereto.  Annexure B includes “Personal toiletries, including haircare, body and face washes…”.  Also now, with the move to Level 4 from 1 May, “personal toiletries, including haircare…” is included under E.  Wholesale and retail trade.

So, you may continue to sell haircare to your clients.

Do you need a permit to do that?  Yes you do.

In a guideline issued by the Department of Trade and Industry (http://www.thedtic.gov.za/news2020/Guideline_Permit_Essential_Services.pdf) it is clearly stated that should you with to supply essential goods or services during the lockdown levels, you must have a permit.  But it is not just companies or closed corporations that may have permits, it is also available to sole proprietors.

Companies and closed corporations that are registered with the CIPC MAY (it is not compulsory) apply for certification through the Bizportal website (http://www.bizportal.gov.za). 

Sole proprietors can still obtain a permit, by completing Form 2 of the Level 4 Regulations for them and their staff.  This is your permit to retail haircare to your clients.  When stopped by enforcement officials, you must be able to produce this permit and a photo ID.  The head of the business must ensure full compliance with all requirements of the Act and will be held responsible if they issue permits without being allowed to.

You do not have to register a company to be able to obtain a permit.

For an editable Word version of Form 2 that you can copy and paste on your letterhead, email finance@nebeau.co.za to request a softcopy.

Can you apply for a permit to perform hairdressing services?  No, you cannot.  As hairdressing services are not allowed under Level 4.  No permit will allow you to perform services that are specifically excluded from the current level.

Why you should be using drop shipping now and in the near future

With the Covid-19 lockdown, you will notice that many of the wholesale hair suppliers are advertising that they will ship directly to your customer.  That is nothing other than drop shipping.

Drop shipping has been around for ages and is a well-established supply chain management method but has really come to the forefront now with the Covid-19 lockdown in place.  With drop shipping, the retailer (i.e. you – the salon owner) receives an order from your client (i.e. the end user) but instead of fulfilling the order yourself with stock that you’ve pre-bought, you transfer the order to your wholesaler (i.e. the supplier) for delivery and shipment directly to your client.

How it works:

  1. Your customer places an order with you.
  2. Your client pays you at retail price for the products and shipping, if applicable.
  3. You send the order to us (via WhatsApp, phone, email or via the website).
  4. We invoice you at salon price for the products and shipping, if applicable.
  5. You pay us.
  6. We prepare the order.
  7. We deliver directly to your customer.

What are the advantages of drop shipping to you as salon owner?

  • You do not have to pre-buy any stock.  This will alleviate the burden on your cash flow dramatically and you will have more cash available for other obligations, such as wages or rent.
  • You do not have to carry any stock.  This will free up space in your salon for service stations.  Furthermore, you do not have stock to insure, thus a further saving on insurance in case of fire or theft.
  • You do not have to struggle to recover money from your clients as shipment will not occur before payment is received.  No payment, no delivery, no risk to you later on.
  • You can now earn an income from anywhere, anytime and is not restricted to your salon.  So whether you are at home for the lockdown or on Christmas vacation, drop shipping is available to supply your customers immediately.
  • You never have to handle stock yourself.  No packaging costs, no tracking of orders.
  • With drop shipping you can offer clients a bigger selection of products since you do not have to buy the stock upfront with limited cash resources available.

How we do drop shipping differently:

  • You earn your profit immediately… before shipping.  Your client still pays you directly at retail price.  You only pay us salon price.  Your profit is immediately yours and you do not have to wait for the wholesaler to calculate and pay out any commission that is due to you.
  • We do not compromise your margin.  The same retail and salon prices applies as if you pre-bought the stock from us.  No extra subscription, handling or administration fees are charged.
  • You can place orders via any means you choose (i.e. WhatsApp, phone or email) and is not forced to place orders on our website.  The latter does hold the advantage that you will immediately be able to see whether any products are out of stock.  That feature is not available if you place orders via WhatsApp or email.
  • As we are a professional haircare range, we do not sell directly to the public.  You register your salon on our website and place the order on behalf of your client, using their address as the delivery address.  Except for delivering the products to your client, we have no further dealings with your client.  He/she remains your client at all times and we cannot poach them from you.
  • We provide you with electronic or online product catalogues and product information.  But you decide yourself which products you want to market to your clients.  No forced bulk purchases or combo deals from us. Let us know if you want us to send you product catelogues and pricelists by emailing marketing@nebeau.co.za.
  • Our normal rules for shipping applies.  We ship free on all orders over R1000.  For orders under R1 000 as shipping fee of R100 applies.  It is totally your choice as to whether you want to absorb this cost yourself or on-charge it to your client. 
  • We have no minimum orders or opening order quantities.  If your client wants to order 1 shampoo we will deliver 1 shampoo.  Normal freight rules apply.

Everyone is switching to drop shipping.  Maybe it is time that you do to.

7 tips to care for your hair this summer

By now we all have that summer feeling and counting the days until the holiday. But after our holiday we always end up frustrated with our hair…. it is dry, faded, unmanageable … Basically it looks like something out of a horror movie!

So here’s what you can do to prevent your hair from getting a summer smack down:

  1. Get rid of the split ends BEFORE you go on holiday

Before you go on holiday, book an appointment to get rid of any nasty ends.  That will prevent those ugly split ends splitting the hair shaft upwards and causing even more damage.

2. Cover it up or get that UV factor on

Just as you protect your face and body, your hair should not be any different. The UVA and UVB rays oxidizes the hair, making our colour fade.  Cover up with a nice scarf or hat, but if your prefer feeling the cool sea breeze through your hair, you need to use a UV filter.  So I use Inebrya Pro Colour shampoo and mask. Not only does it keep my hair from fading, it also contains UV protectors to protect my hair against harmful UV rays.

3. Protect, protect, protect!

The best protection is still a swim cap, but if you don’t like the pulling and sweating, protect your hair against chlorine and salt by wetting your hair thoroughly with clean tap water before you take the dive.  If the hair cuticle is already saturated with water, it will absorb less of the pool’s chemicals than when your hair is dry.  Putting on a conditioner or serum prior to swimming will also help to keep the damaging effect to the minimal. Inebrya has a wide variety of amazing serums that can be applied, and the Bi-phase leave-in conditioner will be an excellent sealant.

4. Lay off the shampoo

Although your hair might feel a bit greasier due to more sweating, any chlorine and salt water will clean your hair enough to skip shampooing a day or two.  Just make sure to rinse properly with lukewarm water after every swim.  You can also opt for a dry shampoo to further reduce stripping of natural oils.  The Inebrya Keratin Dry shampoo will gentle absorb excess dirt but will also help to restructure any damaged hair due.

5. Detangle

Seeing that pool and salt water will strip your hair from natural oils, it is imperative that you condition ASAP so as to seal the cuticle.  Leaving the cuticle open will lead to further colour fading, moisture loss and major tangles!  So apply a conditioner as soon as you finish your swim.  The Inebrya Argan Bi-phase conditioner is ideal, as it is a spray in a convenient bottle that you can carry around in your beach bag!   Instead of brushing, use a wide tooth comb to detangle the hair easier and to help avoid breakage.

6. Hydrate – from both the inside and out!

Our hair is mostly made up of water so make sure to keep the follicle hydrated by drinking lots of water.  Healthy hair needs a healthy follicle.  Keep the lengths and ends hydrated by using a moisturising treatment at least one a week.  You can also use a leave-in treatment in the hair overnight.  Apply and cover with a towel, and wake up the next morning with soft and smooth hair. Make sure to use a leave-in treatment and not a rinse off treatment for an overnight wrap – yes, read the instructions on the bottle!  Using a rinse-off treatment will end up drying your hair even more.

7. Lay off the heat styling

Beach waves are so in fashion now so you can really lay off the heat this holiday. Flat irons, hair dryers and tongs are some of the tools we really can avoid.  Rather go for a wash and wear look, or cover it up with a scarf or hat.

Looking after your hair during the summer holiday is easy if you follow these handy tips.  And it will be a lot easier for your wallet as well come January when we need to get back into work mode.  But no talking about work now – It’s summer baby!

Quick and easy hair treatments now that spring is in the (h)air

So all of us needs a treatment now and then. Especially with the winter coming to an end and the summer approaching, we all like to have healthy hair with the “new” beginning of the cycle of life…

But…. We don’t have the time… and some treatments can be really time consuming. Even though treatments are so important for the beautiful hair ritual… you know, that “Hollywood hair” we all envy.

What about a 3-5 minutes hair treatment? Oh, yeah… that we can manage.

Inebrya hair masks can only take 5 minutes of our time… While we shave those winter legs… the treatment can do its job.  Now that is what we women like… multitasking…

With a wide variety of masks, we can choose the one that best suits our hair, Color mask for colour treated hair, Karyn for that deep shine and moisture, No yellow for that unwanted yellow undertones, Keratin for the chemically damaged hair, just to name a few…

Furthermore, Inebrya even has leave-in conditioners … so for those days we really just do not have the time, we have a solution… Ah… bliss….

Why the MADE IN ITALY or MADE IN SPAIN certification actually gives you peace of mind

Did you know that the European Union has banned more than 1 000 ingredients from use in cosmetics?

The FDA (in the USA) does not require companies to test cosmetic products for safety and do not approve products or ingredients before they go on the market. So mostly cosmetic companies may use any ingredient or raw material in their products without government review or approval. The US cosmetic industry polices itself through its Cosmetics Ingredient Review panel – which in >30 years has only declared 11 ingredients or chemical groups to be unsafe. These restrictions are, however, not binding on cosmetic companies.

The FDA has only prohibited a limited number of ingredients such as:

* Bithionol

* Chlorofluorocarbon propellants

* Chloroform

* Halogenated salicylanilides

* Methylene chloride

* Vinyl chloride

* Zirconium-containing complexes

* Prohibited cattle materials

By buying from reputable companies that falls under the jurisdiction of the European Union, you can have peace of mind that the ingredients have been strictly tested and approved not to be harmful. Furthermore, the EU disallows and inspects any form of testing on animals.

So where are you buying your cosmetics from?

References: FDA2005,2010 FDA2005 FDA2000a CIR2012 FDA2012 (www.ewg.org)

You probably have been using your shampoo and conditioner all wrong

Shampooing should be as easy as wet, lather, rinse, repeat. But what nobody tells you is that shampoo goes on the scalp and conditioner goes on the lengths and ends.

The correct way to shampoo is to wash only the first 5 cm of the hair at the scalp where sebaceous oils, sweat and dirt gather.  It really is not necessary to shampoo the lengths and ends of your hair as the shampoo that washes over the lengths and ends during rising should be sufficient to remove any dust, dirt and smog.  As a matter of fact, washing your lengths and ends will only remove essential moisture and natural oils, leading to dried out ends.

Shampoo is formulated to open up the cuticles to ensure proper cleansing. Leaving those cuticles open will be disastrous as precious moisture and colour will seep from the hair. That is where conditioner comes in. Conditioner tightly closes the cuticle to prevent moisture loss, fight frizz and to help with detangling. When conditioning, you should use sufficient conditioner to cover the lengths and ends to ensure proper closure of the cuticle over the entire hair shaft.

That is also why it is important to ALWAYS use a conditioner after shampooing.

Also for this same reason, it is difficult to understand why people would want to use two-in-one shampoo’s and conditioners. Are you closing or opening the cuticle? Are you cleansing or moisturising? I am sure the hair shaft is just as confused as I am.

As a result, on long hair, you would be using more conditioner than shampoo and your conditioner would be depleted first.  On short hair however, it would be a different story.

Your pregnancy may affect your hair – and not necessarily for the better.

Great hair is something most pregnant woman rave about.  Your hair appears shinier and healthier.  Some woman experience changes in hair texture, such as more or less natural curl.  And many moms-to-be notice a fuller head of hair.

That is because during pregnancy you have increased levels of estrogen and androgen.  Every strand of hair goes through a three-stage cycle of growth, transition and rest before it falls out. Normally, we shed up to 100 hairs a day, but the extra estrogen produced during pregnancy prolongs the growth stage, resulting in very little shedding.

But it could also go the other way:  Some woman see drastic changes when their light hair turns darker, curly hair falls flat, or pencil straight hair turns curly.  Some pregnant woman also notice new hair growing in unwanted places, and can appear thicker and darker.

But how can hair suddenly become darker?  The culprit: Melanocyte-stimulating hormone (MSH).  These levels are raised during pregnancy (and in woman using birth control pills).  MSH is a collective name for a group of peptide hormones produced by the skin, pituitary gland and hypothalamus. In response to ultraviolet (UV) radiation its production by the skin and pituitary is enhanced, and this plays a key role in producing coloured pigmentation found in the skin, hair and eyes.  Couple that with excess adrenocorticotropic hormone (ACTH) found with Cushing’s disease and your hair colour could darken dramatically.

This would also affect the bleach and colour services performed post-partum, as there would be more pigment in the hair shaft than normal, so your bleach or colour service could take longer than usual or could not be as effective as before your pregnancy.

Studies show our bodies absorb very little of the chemicals in hair dyes (as well as those of bleach, relaxers or perms), so three or four trips to the salon during a pregnancy is deemed safe.  But always consult with your doctor first.  If you do decide to colour your hair while pregnant, it might come out a different colour than the one you expect.  Due to the estrogen the hair may be stronger and more resistant to the colour and therefore not take as well as usual (be lighter), or it will be more porous and absorb the colour potentially making it darker than expected. 

Good news is:  Most often the change is temporary, occurring during the pregnancy only.  When your hormone roller coaster levels out about six to nine months postpartum – or possibly later if you’re breastfeeding, your hair’s growth cycle will go back to normal.  Body hair will thin out and lighten; that massive mane will go back to its usual size. For some woman, this transition is dramatic, resulting in a condition called telogen effluvium, where hair may come out in handfuls. Some new moms even experience small temporary bald spots for a few months.

Will it happen to you?  While every pregnancy is different, one thing’s for sure: topsy-turvy hormones.  Whether the good, the bad and the ugly, we as woman experience plenty of pregnancy – related hormonal changes as constant surprises. 

There are a wide variety of products available to make the transitions up to and after pregnancy a little more bearable.

  • Should you want to colour your hair during pregnancy the safest option will be ammonia free colour such as the Inebrya Bionic Colour Range.  This range is also pPD free.
  • For home care opt for products that are certified organic and are free of harmful ingredients such as SLS/SLES or parabens.  Inebrya provides 3 options:  The Karyn and the Green ranges are safest.
  • If you prefer the smooth, frizz-free look, stay away from smoothing systems containing formaldehyde.  Opt for healthier options like the Inebrya Black Pepper range.  This range is 100% Vegan, Organic, Paraben free and does not contain any formaldehyde or formaldehyde releasing agents.
  • Treat yourself to a nice treatment now and again to ensure that you hair remains healthy and moisturised.  The Inebrya Karyn Range is 100% Vegan, only uses organic ingredients and are SLS/SLES, Paraffin, Silicone, Sulphate and Paraben free.
  • To combat excessive hair loss after your pregnancy invest in good quality hair loss prevention systems such as the Energy Lotion and the Tricovit Patches.

Some of the hair changes that happen during and after pregnancy can be distressing, but it’s important to remember that they’re temporary and common.  But if the growth – or loss – is significant or really bothering you, there are professional treatments available; you don’t have to just live with it. If you’re concerned, talk to your doctor for more information.

Spent lots of money on your hair extensions? Here is how to make the investment last longer.

What can I do to extend the lifespan of my hair extensions? Here are a few home-care tips to ensure that your hair extensions last as long as possible.

Washing:

  • When washing, always work from roots to tips, in the direction of the cuticle.
  • Wash underneath every tape to remove the natural oils from the scalp that could loosen the tapes.
  • Use hydrating shampoos and treatments on your extensions as the ends tend to dry out over time due to styling tools, brushing, climate and UV rays. We recommend the Inebrya Green Moisture range as it is packed with moisture to keep the hair soft and hydrated.
  • Avoid getting conditioners, treatments and oils on the tapes, as it will cause the tape to loosen from the hair.  These products are meant for lengths and ends, not roots.
  • Avoid products that contain sulfates, ammonia and parabens. The Inebrya Green Moisture range is free of all these nasty little ingredients.
  • Use a good hair serum to moisturise and seal the ends.

Brushing:

  • Be very gentle when brushing as to not add unnecessary tension on the hair follicles. 
  • Start from the bottom and work your way up while holding the top part of the hair to avoid tension on the scalp and tape.
  • Try to brush as close to the tape or ring as possible without damaging it.
  • Do not brush extensions when wet.
  • Do not tie up your hair shortly after installation, as it may cause unnecessary tension on the cuticle.

Sleeping:

  • Do not sleep with wet hair extensions, as they can tangle easily.
  • For sleeping, plait or tie hair up in a loose bun.  It is recommended to sleep on a satin pillow case to prevent tangling.

Styling:

  • Use styling products that are alcohol-free and that do not leave a build-up or residue. The Inebrya Style-IN range has a variety of products to choose from.
  • When using straightening or curling irons, avoid using high heat settings (<180˚C).
  • When using straightening or curling irons, always use a good thermal protector. Use the Style-IN Thermo spray or the Inebrya Liss One to protect your hair.
  • The hair should be 100% dry before using straightening or curling irons.  Never use them on wet hair.

Swimming:

  • Before swimming, wet hair thoroughly with clean water.
  • Apply a good hair serum or oil to wet hair to lock in as much moisture as possible. Here I would recommend the Inebrya Argan Oil Pro Age Treatment or the Inebrya Argan Age Frizz free spray.
  • Immediately after swimming, rinse the hair with clear water and apply a leave-in conditioner.

Hair extensions cost a lot and cannot be replaced easily without careful budgeting and saving. Make yours last as long as possible. Look after it as if it is your own hair.

Information courtesy of Juanè Jacobs: Stay Beautiful Hair Extensions